I have entered a name for my registration file and I am receiving error 'File with this name already exists'?
This means that a file with the same name has previously been imported into the system. Registration file names must be unique.
To resolve this error, change the file name - for example you can try and add _v2 to the end of the existing file name. You will need to try different combinations until a unique file name has been created.
The recommended file name format is as follows, which should create a unique file name each time you create one.
VTCTsitenumber_dd.mm.yy_qualcode
For example:
577001_09.02.26_AB20086
I have added my learner(s) to the registration file and some lines are appearing in a pink colour?
This means that there is an error with that line. To investigate and correct the error, for that specific line select the error icon (located in-between the orange/black arrow icon and the red X).
You will now be presented with the message, detailing which field the error relates to and what the error is. Once you have noted the details, close the error message.
For the specific line, select the orange/black arrow icon to the left of the error icon.
Correct or enter the required information as detailed within the error message and then select 'Save & Close'.
The specific line should now be displayed in a green colour.
Repeat the above for all lines appearing in a pink colour and then select 'Revalidate and Import'
There are multiple reasons why errors occur. If you require assistance with correcting an error please contact us: customersupport@vtctskills.org.uk